Return and Refund Policy for Bamabackup.com
Thank you for shopping at Bamabackup.com. We strive to provide high-quality backup solutions and server equipment. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Policy
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Eligibility: Returns are accepted within 30 days of the purchase date for items in new, unused condition. Returned items must include all original packaging, accessories, and documentation.
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Non-Returnable Items: Certain items are non-returnable, including clearance items, custom orders, and any products marked as non-returnable in the product description.
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Return Process: To initiate a return, please contact our customer support at support@bamabackup.com or call our support line. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Refund Policy
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Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Refund Processing: If your return is approved, we will process your refund to your original payment method within 7-10 business days.
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Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
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Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error or defect.
3. Exchange Policy
- We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.
4. Defective or Damaged Products
- If you receive a product that is defective or damaged, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any shipping costs, after verifying the issue.
5. Contact Us
- If you have any questions or concerns about our return and refund policy, please reach out to us:
Thank you for choosing Bamabackup.com. We value your satisfaction and are committed to providing a smooth shopping experience.
